CareNow

Chat with a doctor today from your computer or cell phone – at no cost to you.

 
 
 
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Get the answers you need, when you need them.

Need to see a doctor but can’t wait for an appointment? As a Member of Rocky Mountain Health Plans (RMHP), you can skip the wait and talk to a doctor from your computer or cell phone with CareNow.

Message, share photos, or video chat with a live doctor in 90 seconds. Find out if you need to make a trip to the ER or urgent care before you go, or simply ask questions about everyday health needs.

Doctors are available on CareNow every day from 9 a.m. to 9 p.m. MDT, and you can chat with them for no cost. Have your Health First Colorado (Colorado’s Medicaid program) ID number available to register and get the answers you need, when you need them.

Download the EasyCare Colorado app and register for CareNow today.

 
 

ON THE GO AND NEED TO CHAT WITH A DOCTOR? REGISTER TODAY

 
 

FAQ

What is CareNow?

CareNow from EasyCare Colorado is a no-cost, chat-based program that allows you to message, send photos, or video chat with a doctor within 90 seconds. It’s available for RMHP regional organization, Prime, and CHP+ Members. Instead of waiting for a doctor’s appointment or going to the emergency room, you can use CareNow at no extra cost to get answers to medical questions as soon as you have them — saving you time and money.

When should I use CareNow?

You can use CareNow when:

  • You feel sick or injured, but it’s not a life-threatening issue

  • You have a minor injury

  • You have general medical questions or want peace of mind

Remember, if you’re having a life-threatening emergency, dial 911.

When and where is CareNow available?

CareNow is available from anywhere you can access the internet, every day from 9:00 a.m. to 9:00 p.m. MDT.

How do I register for CareNow?

First, you will need to access the EasyCare Colorado app or web page. This will require a computer or mobile device with a high-speed Internet connection.

You can download the EasyCare Colorado app for your iOS mobile device (iPad, iPhone, iPod Touch) from the Apple App Store or download the app for your Android mobile device from the Google Play Store by searching for EasyCareCO. You can also access EasyCare Colorado through your computer (Google Chrome or Firefox recommended). To video chat, your computer will need a webcam and microphone.

Then, you will need to register for CareNow. To do this, you will need to create a separate account by registering here and filling out the registration form. When you complete the registration form, you will receive an email with instructions about how to finish setting up your account. After you set up your account, you’ll immediately be able to start chatting with a doctor from the app or webpage. You will need your date of birth, email address, and Health First Colorado (Colorado’s Medicaid Program) ID number to register.

Here’s how you can find your Health First Colorado ID number:

  • View your Health First Colorado ID card from the PEAKHealth mobile app or at colorado.gov/PEAK and look for your Member ID #.

  • Find a letter from Health First Colorado about your benefits.

  • Call or visit your county Department of Human Services.

  • If you are enrolled in RMHP Prime or CHP+, you can also find your Health First Colorado ID number on your RMHP Member ID card. Look for the number called State ID Number.

What technology do I need to use CareNow?

From a mobile device:

  • An iOS device (iPhone 5s/iPad 4th generation) with the latest operating system updated (iOS 10+) and the EasyCare Colorado iOS app installed.

  • An Android device (less than 2 years old) with at least Lollipop 5.1+ and the EasyCare Colorado iOS app installed.

From a computer:

  • Desktop or laptop computer (ideally less than three years old)

  • PC operating system: Windows 7+; Apple operating system: OSX 10.6+

  • Desktop web browser: preferably Google Chrome, Safari, or Firefox

  • Webcam (most computers have a built-in webcam)

  • Microphone (most computers have a built-in microphone)

  • High-speed internet connection of at least 3.0 Mbps download / 1.0 Mbps upload

Can my spouse or children use CareNow?

If your spouse or child(ren) over 18 is interested in using CareNow and is an RMHP regional organization, Prime, or CHP+ Member, they will need to create their own account using their unique Health First Colorado ID number. A parent or legal guardian can create an account for minor children under age 18 who are RMHP regional organization, Prime, or CHP+ Members.. Any care provided to minors through the CareNow program will require direct participation of a parent or legal guardian.

Is there a record of my CareNow visit?

Yes, EasyCare Colorado maintains a complete record of your online visits, which are available for you to review at your convenience.

Do doctors have access to my health information?

When you register for CareNow, you will have the option to fill out your basic medical history, just like you would for a regular office visit. The doctors with whom you chat will have access to this information.

Who are the CareNow providers?

CareNow providers are doctors within the dedicated CirrusMD Provider Network. These doctors specialize in emergency care and are licensed to practice in the state of Colorado.

Who is CirrusMD?

CirrusMD’s technology and provider network power the CareNow program within the EasyCare Colorado platform. RMHP has partnered with CirrusMD to offer CareNow exclusively for RMHP regional organization, Prime, or CHP+ Members.

Is CareNow safe and private?

Yes, CareNow is HIPAA (Health Insurance Portability and Accountability Act) compliant, so your information is both safe and private.