Get the answers you need,
when you need them.
Need to see a doctor, but don’t want to wait for an appointment? As a Rocky Mountain Health Plans member, you can skip the wait and talk to a doctor from your computer or mobile device with CareNow.
Message, share photos or video chat with a live doctor in 90 seconds. Find out if you need to make a trip to the ER or urgent care before you go, or simply ask questions about everyday health needs.
Doctors are available on CareNow every day from 9 a.m. to 9 p.m. MDT, and chatting with them costs you nothing. Have your member ID number handy and register today to get the answers you need, when you need them.
REGISTER & CHAT WITH A DOCTOR TODAY
What is CareNow?
CareNow from EasyCare Colorado is a no-cost chat-based program for Rocky Mountain Health Plans (RMHP) Medicaid members that allows you to message, send photos or video chat with a doctor within 90 seconds. Instead of waiting for a doctor’s appointment or going to the emergency room, you can use CareNow at no extra cost to get answers to medical questions as soon as you have them - saving you both time and money.
How do I register for CareNow?
First, you will need to access the EasyCare Colorado app or web page. This will require a computer or mobile device with a high-speed Internet connection.
You can download the EasyCare Colorado app for your iOS mobile device (iPad, iPhone, iPod Touch) from the Apple App Store or download the app for your Android mobile device from the Google Play Store by searching for EasyCareCO. You can also access EasyCare Colorado through your computer (Google Chrome or Firefox recommended). To video chat, your computer will need a webcam and microphone.
To register for CareNow, you will need to create a separate account by registering here and filling out the registration form. When you complete the registration form, you will receive an email with instructions on how to finish setting up your account. After you set up your account, you’ll immediately be able to start chatting with a doctor from the app or webpage.
Where is CareNow available?
CareNow is accessible from anywhere you can access the Internet.
What technology do I need to use CareNow?
From a mobile device:
An iOS device (iPhone 5s/iPad 4th generation) with the latest operating system updated (iOS 10+) and the EasyCare Colorado iOS app installed.
An Android device (less than 2 years old) with at least Lollipop 5.1+ and the EasyCare Colorado iOS app installed.
From a computer:
Desktop or laptop computer (ideally less than three years old)
PC operating system: Windows 7+; Apple operating system: OSX 10.6+
Desktop web browser: preferably Google Chrome, Safari, or Firefox
Webcam (most computers have a built-in webcam)
Microphone (most computers have a built-in microphone)
High-speed internet connection of at least 3.0 Mbps download / 1.0 Mbps upload
Can my kids and spouse use CareNow?
If your spouse or child over 18 is interested in using CareNow, they will need to create their own account using their unique RMHP member ID. A parent or legal guardian can create an account for minor children under age 18 who are RMHP Medicaid members. Any care provided to minors through the CareNow program will require direct participation of a parent or legal guardian.
Is CareNow safe and private?
Yes, CareNow is HIPAA (Health Insurance Portability and Accountability Act) compliant, so your information is both safe and private.
Is there a record of my CareNow visit?
Yes, EasyCare Colorado maintains a complete record of your online visits, which are available for you to review at your convenience.
Do doctors have access to my health information?
When you register for CareNow, you will have the option to fill out your basic medical history, just like you would for a regular office visit. The doctors with whom you chat will have access to this information.
When can I use EasyCare Colorado?
CareNow is available every day from 9 a.m. to 9 p.m. MDT.